FAQ

For tenants

• I want to rent a house, what should I do?
• I want to receive a notification when new homes become available, what should I do?
• I think an advertisement is fake, what should I do?
• I cannot see the landlord's contact information, what should I do?
• How can I search for houses?

Subscription

• How can I cancel my subscription?
• Where can I read the terms and conditions?
• Why can't I cancel my subscription?
• What do I gain from being a member?

Payment

• I have started a trial subscription and now I have to pay, how can that be?
• I am being billed multiple times
• My card has been declined, why is that?
• How can I start a subscription?
• I have been billed despite not having an active subscription

Account

• How do I delete my account?
• I can't log in, why is that?
• Where can I find my profile?

SearchAgent

• How can I create a search agent?
• How do I stop my free SearchAgent?

Refund Policy

• Why did I have to pay? - Huurportaal's registration process

Rental agencies, landlords & business

• Add, edit, or delete advertisements
• Business proposals
• My advertisement is still not approved
• Why are our advertisements on this website?