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FAQ

For tenants

  • I want to rent a house, what should I do?
  • I want to receive a notification when new homes become available, what should I do?
  • I think an advertisement is fake, what should I do?
  • I cannot see the landlord's contact information, what should I do?
  • How can I search for houses?

Subscription

  • How can I cancel my subscription?
  • Where can I read the terms and conditions?
  • Why can't I cancel my subscription?
  • What do I gain from being a member?

Payment

  • I have started a trial subscription and now I have to pay, how can that be?
  • I am being billed multiple times
  • My card has been declined, why is that?
  • How can I start a subscription?
  • I have been billed despite not having an active subscription

Account

  • How do I delete my account?
  • I can't log in, why is that?
  • Where can I find my profile?

SearchAgent

  • How can I create a search agent?
  • How do I stop my free SearchAgent?

Refund Policy

  • Why did I have to pay? - Huurportaal's registration process

Rental agencies, landlords & business

  • Add, edit, or delete advertisements
  • Business proposals
  • My advertisement is still not approved
  • Why are our advertisements on this website?
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