For Tenants

Landlord Contact

• Why can’t I see the landlord’s contact details?
• Why can’t I reach the landlord?
• How do I contact a landlord on Huurportaal?
• How quickly do landlords reply on Huurportaal?

Property Search

• How can I search for rental homes?
• Why are some rental listings on Huurportaal no longer available or outdated?

Safety

• How do I report a fake rental listing on Huurportaal?
• Can landlords see my contact details?
• Are listings on Huurportaal verified?
• What should I never pay before viewing a property?
• How do I know if a landlord is legitimate?

Account

• Why can’t I log in to my Huurportaal account?
• How can I stop receiving emails from Huurportaal?
• How to Create, Edit or Delete an AI notification on Huurportaal
• How can I delete my Huurportaal account?
• Where can I find my Huurportaal profile?
• How do AI notifications work on Huurportaal? (Email and WhatsApp)

Payment

• Why was I charged by Huurportaal if I can’t find my subscription?
• How does payment for a Huurportaal subscription work?
• Why was I charged multiple times by Huurportaal?
• Why is my card being declined when paying for a Huurportaal subscription?

Subscription

• Why was I charged after my Huurportaal trial ended?
• What features are free on Huurportaal?
• How do I cancel my Huurportaal subscription?
• Why can’t I cancel my Huurportaal subscription?
• What does Huurportaal Premium include?
• How much does Huurportaal cost?

Refund Policy

• Can I get a refund from Huurportaal and is it a legitimate service?
• Can I get a refund if I forgot to cancel my Huurportaal trial?