If you are experiencing issues processing a payment on our site, we recommend checking the following:
- Is your card valid for online purchases?
- Did you have a stable internet connection during the payment process?
- Did you enter the correct card details?
- Do you have sufficient funds?
- Does your card allow payments in a different currency?
We suggest trying a different browser or device, using a different card, or selecting an alternative payment method.
You can also try the following actions to resolve the issue:
- Refresh the browser.
- Clear the cache and cookies.
- Use a different browser.
- Use a different device.
You will always receive an error message if your payment is not approved on our site, please read it carefully and share it with your bank.
Unfortunately, we do not have the ability to correct credit card-related errors, and this may be something you need to report to your bank for assistance.